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How can I get a new Service Connection?
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How can I transfer the Service Connection
in my name to some other?
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How can I convert my single-phase
connection into three-phase?
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How can I change the tariff (eg.
Commercial to Domestic) of my connection?
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How can I get a Temporary Connection?
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How can I get my defective meter
replaced?
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How can I get my Energy Meter tested /
calibrated if it seems to be recording wrongly?
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How can I get my Security Deposit
refunded?
-
Where to lodge complaint about power
failure?
-
How can I get power supply to my newly
allotted Govt. quarter?
-
How can I get rectified the defects in
the internal wiring of my Govt. quarter?
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How can I add additional load to my
existing electrical installation.
-
What is the present electricity
tariff?
* * * *
Q. How can I get a new
Service Connection?
Ans.
Apply for a new service connection by filling up the prescribed format (ELD
FORM - 2). Submit such duly filled in form to your nearest
electricity office. Get the forms either from your nearest electricity
office or from the website of the Department free of cost.
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* * * *
Q. How can I transfer the
Service Connection in my name to some other?
Ans.
The person to whom you wish to transfer the service connection is to submit
duly filled in ELD
FORM – 2 to the Assistant Engineer (Ele) / Junior Engineer (Ele)
in your Island with your consent in writting. In such case, separate
Security Deposit is to be remitted by him in his name. The Security Deposit
in your name can be got refunded once the transfer of name has come into
effect.
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* * * *
Q. How can I convert
my single-phase connection into three-phase?
Ans.
Submit your request to the concerned Assistant Engineer (Ele) / Junior
Engineer (Ele) in your Island for the conversion of your single phase power
supply into three phase power supply or vice versa by filling up the format
(ELD FORM – 2) after making necessary modifications in the wiring.
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* * * *
Q. How can I change
the tariff (eg. Commercial to Domestic) of my connection?
Ans.
Request concerned Assistant Engineer (Ele) / Junior Engineer (Ele) in your
island for changing the tariff along with a certificate obtained from SDO / ASDO
of the Island.
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* * * *
Q. How can I get a
Temporary Connection?
Ans.
A temporary connection can be obtained by forwarding a request in plain paper to
the concerned Assistant Engineer (Ele) / Junior Engineer (Ele) in your Island
after completing the required wiring and citing the necessity.
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* * * *
Q. How can I get my
defective meter replaced?
Ans.
If the Energy Meter seems to be not working properly, report the matter to the
electricity authorities in the island immediately. Department will replace the
defective meter on top priority. Please remember that, the consumer is fully
responsible for keeping the Energy meter installed in his premise intact. If any
defects occurs, the matter should be reported to the concerned Assistant
Engineer (Ele) / Junior Engineer (Ele) in your Island immediately. If any damage
is noticed by the authority concerned at the time of checking / inspection, the
full cost of Energy meter along with labour charges will be recovered from the
consumer. In case of Energy meter tampering, an amount of Rs. 2,000/- or the
amount worked out on the basis of highest consumption during the last two years
for the entire period of suspected tampering, whichever higher will be
recovered from the consumer. Power supply to the premise will be restored only
after the dues cleared.
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* * * *
Q. How can I get my
Energy Meter tested / calibrated if it seems to be recording wrongly?
Ans.
Request the electricity authorities in your island to check the accuracy of
the meter by remitting the required fee. If your meter found to be recorded
excess consumption, then the fee remitted for the test will be refunded and
the defective meter will also be replaced immediately.
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* * * *
Q. How can I get my
Security Deposit refunded?
Ans.
Submit your request for the refund of Security Deposit along with cash
receipt in plain paper to the concerned Assistant Engineer (Ele) / Junior
Engineer (Ele) in your Island after clearing the dues in your account once
the supply is disconnected.
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* * * *
Q. Where to lodge complaint
about power failure?
Ans.
Lodge the complaint about power failure with Fuse Off Call Centres attached
to the Electricity Office in your premise / area either directly or over telephone.
You have to give complete details about your name, location, account number
etc. for lodging the complaint.
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* * * *
Q. How can I get power
supply to my newly allotted Govt. quarter?
Ans.
Apply for power connection to your newly allotted Govt. quarter in plain
paper to the concerned Assistant Engineer (Ele) / Junior Engineer (Ele) in
the Islands. Produce a copy of the allotment order issued by the Local
Accommodation Board and a No Dues Certificate obtained from your previous
station while applying for power supply connection to Govt. quarters.
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* * * *
Q. How can I get
rectified the defects in the internal wiring of my Govt. quarter?
Ans.
Submit your request in plain paper citing the problems you have, to the
concerned Asssistant Engineer (Ele) / Junior Engineer (Ele) in your island
to rectify the defects in your Govt. quarter.
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* * * *
Q. How can I add
additional load to my existing electrical installation.
Ans.
Carryout additional wiring with the help of a licensed wire man and apply to
the Assistant Engineer (Ele) / Junior Engineer (Ele) of your Island by
filling up the required form (ELD FORM – 2). The electricity authorities
in your island will check the wirings and permit you to energise the
additions to your existing installation.
Top
Q. What is the present
electricity tariff?
Ans.
Electricity tariff.
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