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• SANDES, the GOI instant messaging App integrated with POWERLAK in May 2022. Now all messages go to customers thru SANDES account also alongside SMS
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• Bill Porting Services & Consultancy Reports created (Jan 2022)
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• POWERLAK BBPS payment services are now (Dec 2021) made available in BHIM App, Gpay, PayTm, MobiKwik, AmazonPay, PhonePe, CandiApp, Yono etc.
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• SMS DLT made template compliance implemented on 1Apr2021 (80+ templates registered)
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• SMS-DLT integration launched in Jan 2021
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• BBPS Launched Dec 2020
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• NICCI NIC Chatbot intelligence was launched 14th October 2020
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• Menu format and structure changed and tested July 2020
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• Name change service for legal heirs with online application and processing integrated in July 2020
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• In ReaderApp current-pendency-list for impending reading introduced in September 2019 to help readers to keep thirty day reading cycle
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• Door-Lock alert as SMS introduced in August 2019. This SMS will enable consumer to contact meter reader for repeat-reading
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• CGRF order based bill Withhold/Amendment services released in July 2019
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• ‘POWERLAK AdminApp’as a minor simulation of eBCMs tested in Feb-March 2019
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• PFMS collection services for Govt. consumers introduced in Jan 2019
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• POWERLAK Version 2.0 POWERLAK Workflow is changed from ‘self-reading’ mechanism to ‘Department Reading/SPOT Reading’ w.e.f 1st Oct 2018. Accordingly billing services are changed from current-month billing to pre-prepared previous-month billing.
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• POWERLAK ReaderAPP introduced for 100% consumer readings in Aug 2018. The app reads the geo-tagged readings from consumer premises and sync the same with server with geo-tagging.
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• ‘POWERLAK ReaderApp’ introduced for surprise check readings in Feb 2018. The app reads the readings from consumer premises and sync the same with server.
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• ‘POWERLAK Services’ android mobile app for consumer population launchedon 15 August 2017. mPayment incorporated.
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• Consumer complaints mechanism re-engineered 2017.
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• Yearly Security Deposit Review and SDD collection and SDE disbursal introduced in April 2017(Posted in June)
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• Security Deposit interest disbursal mechanism introduced in 2016
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• E-Payment servicesstarted in February 2015
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• Portal & EBCMS thoroughly revamped and rechristened as POWERLAK 1.0 was launched introducing online services like online applications for Service Connections and subsequent workflow for all services during 2014 March. SMS services and e-mail services were integrated
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• Major Workflow change implemented in 2013 with govt. consumers also using self-reading
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• EBCMS Consumer facilitation portal launched in 2008 January
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• First Launched in 2007 July as EBCMs Energy- Billing and Consumer Management System with self-reading for private consumers and department reading for govt. consumers. Was launched all sub-divisions in one go.
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