Energy Billing & Consumer Management system(eBCMs)




Instruction to the Consumers


  1. The Bill must be presented at the time of payment without which payment will not be accepted.
  2. Consumer bills shall be remitted at the authorised collection centres of the Department. Payment dates are stipulated to be between 1st and 25th of every month. Government Consumers as well as the Private Consumers have the same methodology of Self-Reading and Average Consumtion Method(defaulting) for billing. Every consumer should pay their present bill once every month.
  3. Bills are generated at the time of Payment only. However consumers can fetch their Bill-Estimations from the Consumer Facilitations Portal. Non Receipt of CC Charge Bills or Proposals will not entitle the consumer to defer or to delay the payment beyond the due date
  4. If the Consumer is not making payment regularly within the dates stipulated, he will be served with Bill cum Disconnection Notice [BDN] usinf the ACM Method. He is liable to pay a  surcharge of 2% on the CC charges as well.
  5. For Belated consumers BDN will be served as stipulated in clause 56(1) of the Electricity Act 2003 before the 5th of every month. The consumer can fetch the same from the Consumer Portal. Supply will be disconnected on any day after the ‘Disconnection Date’ prescribed in the BDN if the payment is not made on or before the ‘Due Date’ prescribed..
  6. Consumer should not refuse payment under the pretext of ‘Error in the Bill’. Such Bills be paid under protest and written complaint be made with regard to the accuracy of the Bill.
  7. Please quote your Consumer No. and full address in all correspondences with Department for any information/correction on the Bill.
  8. The Consumer is bound by the terms and conditions of Power Supply and appropriate Tariff in force.
  9. The Consumer is responsible to intimate the ‘defects of energy meter’ to the Department in time.
  10. ACM bills charged against the consumers will be reverted in the following month if  they produce the reading.

 

Major Features of the new Energy billing Software

  1. Consumer can pay monthly bills from 1st to 25th of every month.

  2. Government Consumers are billed on a monthly billing perception where the Meter reading is provided by the consumer himself(SELF-READING).

  3. Private Consumers also are billed on a monthly billing perception where the Meter reading is provided by the consumer himself(SELF-READING).

  4. Every Consumer should make at least one payment between 1st and 25th to stay 'LIVE' 

  5. Bill cum disconnection notice with BPSC [2%] charged will be served (on portal as well as SMS) for every defaulting consumer [from 1st to 5th of every month]. Consumer has to pay the belated bill on or before of the 20th of every month

  6. Disconnection will be enforced after the 20th for belated consumers who stay unpaid.

  7. Reconnection of the service will be the discretion of the department on payment of all dues.

  8. For Disconnected consumers, option for Reconnection will be open only up to 6 months of non-payment.

  9. Disconnected consumers will be charged with a  BPSC on last consumption for every month up to 6 unpaid months.

  10. After 6 months of non-payment permanent disconnection will be forced on the consumer and his name will be de-listed from the consumer list. However the outstanding dues against that Deactivated Consumer will be carried forward every month and it will be a fixed amount. This amount will be recovered from the consumer through recovery proceedings.

  11. Multi-level involvement is ensured in billing application. The JE has to record, Disconnection, Reconnection, Meter stuck, Meter Change and  Extension of temporary connection. The AE can monitor all transactions under the sub-division and has to intervene to generate Service Connection Order as required. AE has to admit/reject the Online applications received. The EE can monitor all the transactions and can get summary reports pertaining to whole Lakshadweep.

  12. BCC is responsible for all the billing counter activities namely Generation of Bills [Month Close], Receipt of Bill Payment, Receipt of Miscellaneous Bill, Printing of Bills,Bill-Proposals, Printing of Receipts, posting of surprise-checks, posting of Consumer Readings etc.

  13. Govt. Consumer Readings and surprise checks can be posted in bulk. However if one Govt. Consumer reading is not posted by BCC the consumer will be considered as 'Door Lock'. In door lock cases bill is served using ACM method.

Work Flow of the EBCM system

eBCM system comprises of three component systems namely Consumer Management, Energy Billing and Complaint Management. All the three are interdependent as well.

  1. Consumer Management, deals with the Consumer Master. Consumer portal is extending facilities for online application for service connections. The applications received for service connection, its scrutiny, inspection, service connection order, security deposit and service connection execution are the natural flow involved with a service connection. All the intermediary processes involved in a service connection establishment, its disconnection on request etc. are automated with roles defined for all hierarchy of officers. With regard to service connection directly coming to the office JE initiates the process by entering the application form. In case of Online applications  AE  has the responsibility to admit/reject/send back the form. Once accepted the JE  has to serve Intimation letter for Inspection. Then after inspection the Estimation Details have to be entered and the DEMAND NOTE to be served to the applicant. The applicant once paid the SD will be allotted a consumer no. and he will be listed as a consumer. AE will then issue the Service Connection Order [SCO] and the the JE executes the SCO to ultimately establish the service connection. Temporary Connections and their disconnection also are automated. The Contractual Obligatory Fee [COFee] also are billed once the consumer requests for disconnection before the agreed upon mandatory service connection duration of 3 years. COFee, if applicable is levied on those consumer who gets deactivated [permanently disconnected] after 6 months of non-payment. In their case the COFee will be reflected on the month when they get deactivated.

  2. Energy Billing, is done at the billing counter. Any Billing counter clerk [CCC] can login and start collecting the payments. Generally CC bill payments and miscellaneous payments are collected at the counter. Each payment will be recorded with a unique receipt no. and the receipt can be printed on the pre-printed receipt form. Every consumer has to make at least one payment during a month to stay regular and LIVE. For consumers, current bills are not previously served as they are given the SELF-READING option. They are supposed to produce the meter reading to the billing counter and the clerk can enter them and produce the bill for viewing purpose. After confirmation of the consumer on the bill amount, he can collect money and generate the receipt for the current month bill. The Receipt also contains the Bill atop. Once if the payment is made there is no provision for modification or updation of the Bill. If any discrepancies found after payment the adjustment can be made in the next month bill for the consumer. Adjustment can be entered as a miscellaneous posting next month which will be adjusted against the next month bill.

    'Belated' consumers are those consumers who do not make the payments regularly. If anyone consumer doesn't make the payment as stipulated will have to pay a BPSC of 2% on the CC charges. Such consumers will be issued with a BDN which include the BPSC. CC charges for such consumers are arrived using the 'approximate consumption method' [ACM]. In ACM the consumption is calculated as the average of the previous three months' consumption for such consumers. The bill is raised on this arrived consumption. The consumer is liable to pay the bill amount. In case if he is producing the meter reading next month he is eligible for a reversal of the CC charges levied previously. However this is done automatically and the clerk has nothing to worry about it. If the Belated consumer is further delaying payment beyond disconnection date he has to be 'Disconnected' by the JE using his login. JE will always get a list of such 'Due for Disconnection' consumers at any point of time. If they are not disconnected by JE, all of them will get auto disconnected at the month-end and the same will be reported. Disconnection here means temporary disconnection which can be reinstated when the dues are paid. List of such 'Due for Reconnection' consumers also will be available for JE all the time. However Reconnection has to be forced by JE and will never be done automatically. If a disconnected consumer continues to be so even after 6 months of non-payment[BLTD,DIS1,DIS2,DIS3,DIS4,DIS5] he will be Deactivated [permanently disconnected] and de-listed from Active consumer list. However outstanding bills if any against the consumer will continue to be reflected till he is paying it.

    Following are the status codes used in the application to represent different consumer status':-

    Satus Codes-Application Level - General Connection
    Status Description Detail
    OSV Online Appn. Saved  Online Application for Service Connection SAVED Pending Submission
    OSU Online Appn. Updated  Online Application for Service Connection MODIFIED Pending Submission
    OSB Online Appn. Submitted  Online Application for Service Connection SUBMITTED
    ORT Online Appn. Returned  Online Application for Service Connection RETURNED
    ORJ Online Appn. Rejected  Online Application for Service Connection REJECTED
    APN New Application New Application
    ILS Inspection Letter Served Inspection Letter Served
    SFS Submitted to AE for Sanction[Estimation] Submitted to AE for Sanction[Estimation]
    APR Application Rejected Application Rejected
    AES AE Sanctioned. AE Sanctioned.
    AER Redirected to JE by AE for Resubmission. Redirected to JE by AE for Resubmission.
    DNP Demand Note Served Demand Note Served
    DNL Demand Note Lateral Demand Note Served-Lateral
    SDP Security Deposit Collected Security Deposit Collected
    SCO Service Connection Order Served Service Connection Order Served
    LIVE Active Active Consumer
    Status Codes-Application Level - Temporary Connection
    Status Description Detail
    TOSV Online Appn.[T] Saved Online Application for Service Connection [Temporary] SAVED Pending Submission
    TOSU Online Appn.[T] Updated Online Application for Service Connection [Temporary] MODIFIED Pending Submission
    TOSB Online Appn.[T] Submitted Online Application for Service Connection [Temporary] SUBMITTED
    TORT Online Appn.[T] Returned Online Application for Service Connection [Temporary] RETURNED
    TORJ Online Appn.[T] Rejected Online Application for Service Connection [Temporary] REJECTED
    AVP Advance-Pending[Temporary] Advance-Pending[Temporary]
    TAP Advance Paid[Temporary SC] Advance Paid-Order Awaited[Temporary SC]
    TCC SCO Issued-Execution Pending[Temporary SC] SCO Issued-Execution Pending[Temporary SC]
    NEW New Connection(Temporary) Active [New-Temporary]
    Status Codes-Consumer Level-General Connection
    Status Description Detail
    LIVE Active Active Consumer
    BLTD Belated Belated Consumer-Didn't pay last bill
    DIS1 Disconnected [Month-1] Temporarily Disconnected due to non-payment -First Month
    DIS2 Disconnected [Month-2] Temporarily Disconnected due to non-payment -Second Month
    DIS3 Disconnected [Month-3] Temporarily Disconnected due to non-payment -Third Month
    DIS4 Disconnected [Month-4] Temporarily Disconnected due to non-payment -Fourth Month
    DIS5 Disconnected [Month-5] Temporarily Disconnected due to non-payment -Fifth Month
    PDNP Permanently Disconnected [Non-Payment-Unpaid] Permanently Disconnected due to non-payment -Continues as UNPAID. No re-connection possible
    DEAA Deactivated [De-Listed] Deactivated and De-listed but no outstanding bill against consumer. No re-connection possible
    PNR1 Paid but not Reconnected [Month-1] Temporarily Disconnected due to non-payment-First Month -No outstanding Bill- Option for re-connection is open
    PNR2 Paid but not Reconnected [Month-2] Temporarily Disconnected due to non-payment-Second Month -No outstanding Bill- Option for re-connection is open
    PNR3 Paid but not Reconnected [Month-3] Temporarily Disconnected due to non-payment-Third Month -No outstanding Bill- Option for re-connection is open
    PNR4 Paid but not Reconnected [Month-4] Temporarily Disconnected due to non-payment-Fourth Month -No outstanding Bill- Option for re-connection is open
    PNR5 Paid but not Reconnected [Month-5] Temporarily Disconnected due to non-payment-Fifth Month -No outstanding Bill- Option for re-connection is open
    PDOR Permanently Disconnected [On Request-Unpaid] Permanently Disconnected on Consumer request by JE -Continues as UNPAID. No re-connection possible
    DEAR Deactivated [De-Listed On Request] Deactivated and De-listed. No outstanding bill against consumer. No re-connection possible
    STBL Disconncted[StopBill] StopBill - Disconnected- Payment Pending
    STBP Deactivated[StopBill] StopBill - Safe FuseOff- Reactivation Eligible.
    STSD Reactivated[StopBill] Safe FuseOff -Reacticated - SD Pending
    GVAC Online appn[GovtAccom] Online Application for Service Connection[GovtAccom] SUBMITTED
    BLOG Imported [With arrears] Imported Consumer from old Billing system who is not 'Active' due to non-payment
    Status Codes-Consumer Level-Temporary Connection
    Status Description Detail
    NEW New Connection(Temporary) Active [New-Temporary]
    EXTN Extended[Temporary] Extended[Temporary]
    DISP Disconnected-Unpaid[Temporary] Disconnected-Unpaid[Temporary]
    DISC Disconnected-Paid[Temporary] Disconnected-Paid[Temporary]
         
    Satus Codes-WorkFlow - General Connection
    Normal Connection Establishment
    Satus Codes-WorkFlow - Temporary Connection
    Temporary Connection Establishment
    Satus Codes-WorkFlow - Re-Connection
    Latarel Re-Connection Establishment Govt.Quarters Re-Connection Establishment
    Satus Codes-WorkFlow - Monthly Billing
    Monthclose Procedure/Usual Billing


  3. Complaint Management, is done at the Complaint Cell. Complaint cell is looked after by the 'Complaint Cell Clerk'. BCC records the complaints received over telephone. Pending Complaints awaiting attention from Line staff will be listed on the same page itself. It can be printed and a copy can be given to line staff for reference. Once if the complaint staff come back from work and report the action taken to the complaint cell clerk it must be recorded using rectification interface. A complaint can have multiple action taken steps before total rectification. Daily Register will give the list of complaints posted during a day. This can be printed and filed for use of complaint register. Pendency reports can be viewed by senior officers. 
     

    • Workflow of Consumer Registration [Regular Consumers]:
       

    • 1st Step: Consumer application Online and printing of the filled-in application by applicant from Consumer Portal (An application No. will be generate). Status:OSB

    • 2nd Step: Acceptance of Consumer application recieed online:- AE Login  OR Entry of Handwritten Application submitted by applicant (Done by JE. An application No. will be generated, JE has to write it down on the ELD Form. Status:APN

    • 3rd Step: Site Inspection Intimation Letter:- JE Login  (A SIL with SIL. No. is generated which can be sent over to the Applicant. List of available applications for generating SIL will be available for selection. Status:ILS

    • 4th Step: Submit Estimation to AE-> The JE can enter the estimation details with regard to the service connection and forward the application to AE with recommendation to Accept Or Reject. Status:SFS

    • 5th  Step:Accord Sanction by AE-> AE can do three things on this application. ie. Accept, Reject or Return to JE (for re-submission). Once sanction is accorded the Demand Note can be issued to the applicant. Status:AES(sanctioned)/AER(returned to JE)/APR(application rejected)

    • 6th Step: Serve Demand Note : - JE Login (This is the procedure next to SIL generation. List of applications eligible for serving demand note will be available for selection and the JE can either accept the application for generating Demand Note or reject it. Status:DNS

    • 7th Step: Payment of Security Deposit by consumer:- BCC Login  (List of applicants who are served with demand note will be available for selection and their SD  can be collected at counter using 'Connection Charges & SD Collection'. Consumer No. will be generated for consumers here. This no. should be conveyed to the consumer and mark it on the Meter Card and Consumer premises as well) Status : SDP

    • 8th Step: Service Connection Order: - AE Login ( Service Connection Order must be generated by AE after the collection of SD. The SCO must be printed and filed as well. Status : SCO)

    • 9th Step: Service Connection Order Execution: - JE Login (SCO of the AE is executed by the JE and his staff and the Service connection is established and necessary meter parameters are fed at this stage. At this stage the the SCO Order with the Report should be printed and filed. Only after this step an applicant becomes a regular consumer of Lakshadweep Electricity Department. Status :LIVE)

    • Workflow of Consumer Registration [Temporary Consumers]:
       

    • 1st Step: Online Service Connection Application & printing of filled-in application by applicant from Consumer Portal.(An application No. will be generated). Status:TOSB

    • 2nd Step: Service Connection Applications>>New Connection>>Temporary connection:- JE Login  (An application No. will be generated. OR acceptance of the online application submitted by applicant [AE]  Status:TAP

    • 3rd Step: Service Connection Order: - AE Login ( Service Connection Order must be generated by AE ) Status :AVP

    • 4th Step: SCO Execution>>Temporary Connection:- JE Login. An advance amount will be calculated and a slip will be generated to be handed over to the consumer. Consumer should submit it to the counter for 'Advance Payment' Status : TCC

    • 5th Step: Payments>>Temporary Connection Advance Collection :- BCC Login (Amount as per the list will be collected here. Consumer no will be generated here only) Status:NEW

      • Workflow of Temporary Connection Extension/Termination

      • Normally Temporary Connection is given for 1 to 4 weeks. On expiry of that date the connection falls due for disconnection[EXTN] or extension[DISP]. In both cases the consumer will have to make payment. Extension or Termination is done by JE using 'Posting/Billing>>Extend/Disconnect Temporary connection'. This will create a bill for the consumer which has to be paid at the counter. At the counter this payment can be collected using 'Payment>>Temporary Connection-Bill Collection'.



Payment Window Explained

This is the area where the previous Bill status is displayed.Pending Bill if any will be shown here. In case if any payment is pending the PAY button will be enabled and on click, the consumers' Pending payment alone can be collected. Click on this button to pay 'Previous Month Bill alone' Area where the current reading is to be posted. Applicable only for private consumers Meter Stuck can be recorded here. If the consumers' meter is already 'STUCK', it will be specified here. Meter stuck are to be FREED by the JE when the meter gets physically changed. Generate Bill generates the bill based on the final reading input by the BCC and will take to the 'BillView' window. Primary Consumer Details displayed here Unverified [not previously cross-checked] Surprise checks, if posted previously by the Dept. against this consumer will be listed here.

JavaScript must be enabled in your browser for effective running of the system.

How do I enable JavaScript in my browser?
In order to view Google ads on a website, you will need to have JavaScript enabled in your browser. To do so, please follow the instructions below:

Internet Explorer (6.0)

  1. Select 'Tools' from the top menu
  2. Choose 'Internet Options'
  3. Click on the 'Security' tab
  4. Click on 'Custom Level'
  5. Scroll down until you see section label  'Scripting'
  6. Under 'Active Scripting', select 'Enable' and click OK

Netscape Navigator (4.8)

  1. Select 'Edit' from the top menu
  2. Choose 'Preferences'
  3. Choose 'Advanced'
  4. Choose 'Scripts & Plug-ins'
  5. Select the 'Enable JavaScript' checkbox and click OK

 

Bill Printing Precautions[Old Format]

A Paper specification should be created on the computer where the printer meant for bill and receipt printing is connected using the following way. Go to START>>Printers&Faxes>>File>>Server Properties and create a form named --Bill Sheet 10"x6"--.

This paper should be selected before printing Bills at any point of Time

Receipt Printing Precautions[Old Format]

A Paper specification should be created on the computer where the printer meant for bill and receipt printing is connected using the following way. Go to START>>Printers&Faxes>>File>>Server Properties and create a form named --Receipt Sheet 10"x4"--.



This paper should select before printing Receipts at any point of Time

  1. The OLD Receipt Format is as given Below


  2. The OLD Bill Format is as given Below