Energy Billing & Consumer Management
system(eBCMs)
Instruction to the Consumers
- The Bill must be presented at the
time of payment without which payment will not be accepted.
- Consumer bills shall be remitted
at the authorised collection centres of the
Department. Payment dates are stipulated to be between 1st and 25th
of every month. Government Consumers as well as the Private Consumers have the
same methodology of Self-Reading and Average Consumtion Method(defaulting) for
billing. Every consumer should pay their present bill once every month.
- Bills are generated at the time
of Payment only. However consumers can fetch their Bill-Estimations from the
Consumer Facilitations Portal. Non Receipt of
CC Charge Bills or
Proposals will
not entitle the consumer to defer or to delay the payment beyond the due date
- If the Consumer is not making
payment regularly within the dates stipulated, he will be served with Bill cum
Disconnection Notice [BDN] usinf the ACM Method. He is liable to pay a surcharge of
2% on the CC
charges as well.
- For Belated consumers
BDN will be
served as stipulated in clause 56(1) of the Electricity Act 2003 before the 5th
of every month. The consumer can fetch the same from the Consumer Portal. Supply will be disconnected on any day after the ‘Disconnection
Date’ prescribed in the BDN if the payment is not made
on or before the ‘Due Date’ prescribed..
- Consumer should not refuse
payment under the pretext of ‘Error in the Bill’. Such Bills be paid under
protest and written complaint be made with regard to the accuracy of the Bill.
- Please quote your Consumer No.
and full address in all correspondences with Department for any
information/correction on the Bill.
- The Consumer is bound by the
terms and conditions of Power Supply and appropriate Tariff in force.
- The Consumer is responsible to
intimate the ‘defects of energy meter’ to the Department in time.
- ACM bills charged against the
consumers will be reverted in the following month if they produce the
reading.
Major Features of the new Energy billing Software
-
Consumer can pay monthly bills from 1st to 25th of every
month.
-
Government Consumers are billed on a monthly billing
perception where the Meter reading is provided by the consumer
himself(SELF-READING).
-
Private Consumers also are billed on a monthly billing
perception where the Meter reading is provided by the consumer
himself(SELF-READING).
-
Every Consumer should make at least one payment between 1st
and 25th to stay 'LIVE'
-
Bill cum disconnection notice with BPSC [2%] charged will be
served (on portal as well as SMS) for every defaulting consumer [from 1st to 5th of
every month]. Consumer has to pay the belated bill on or before of the 20th of
every month
-
Disconnection will be enforced after the 20th for belated
consumers who stay unpaid.
-
Reconnection of the service will be the discretion of the
department on payment of all dues.
-
For Disconnected consumers, option for Reconnection will be
open only up to 6 months of non-payment.
-
Disconnected consumers will be charged with a
BPSC on
last consumption for every month up to 6 unpaid months.
-
After 6 months of non-payment permanent disconnection will
be forced on the consumer and his name will be de-listed from the consumer list.
However the outstanding dues against that Deactivated Consumer will be carried
forward every month and it will be a fixed amount. This amount will be recovered
from the consumer through recovery proceedings.
-
Multi-level involvement is ensured in billing application.
The JE has to record,
Disconnection, Reconnection, Meter stuck, Meter Change and Extension of
temporary connection. The AE
can monitor all transactions under the sub-division and has to intervene to
generate Service Connection Order as required. AE has to admit/reject the Online
applications received. The EE can monitor all the transactions and
can get summary reports pertaining to whole Lakshadweep.
-
BCC
is responsible for all the billing counter activities namely Generation of Bills
[Month Close], Receipt of Bill Payment, Receipt of Miscellaneous Bill, Printing
of Bills,Bill-Proposals, Printing of Receipts, posting of surprise-checks,
posting of
Consumer Readings etc.
-
Govt. Consumer Readings and surprise checks can be posted in
bulk. However if one Govt. Consumer reading is not posted by
BCC the consumer will
be considered as 'Door Lock'. In door lock cases bill is served using
ACM method.
Work Flow of the EBCM system
eBCM system comprises of three component systems namely Consumer
Management, Energy Billing and Complaint Management. All the three are
interdependent as well.
-
Consumer Management,
deals with the Consumer Master. Consumer portal is extending facilities for
online application for service connections. The applications received for service
connection, its scrutiny, inspection, service connection order, security deposit
and service connection execution are the natural flow involved with a service
connection. All the intermediary processes involved in a service connection
establishment, its disconnection on request etc. are automated with roles
defined for all hierarchy of officers. With regard to service connection
directly coming to the office
JE initiates the process by
entering the application form. In case of Online applications
AE
has the responsibility to admit/reject/send back the form. Once
accepted the JE has to serve Intimation letter for Inspection. Then after inspection the
Estimation Details have to be entered and the DEMAND NOTE to be served to the
applicant. The applicant once paid the SD will be allotted a consumer no. and he
will be listed as a consumer.
AE will then issue the Service Connection Order [SCO] and the the
JE executes the
SCO to ultimately
establish the service connection. Temporary Connections and their disconnection
also are automated. The Contractual Obligatory Fee [COFee] also are billed once the consumer requests for disconnection
before the agreed upon mandatory service connection duration of 3 years.
COFee, if applicable is levied on those consumer who gets
deactivated [permanently disconnected] after 6 months of non-payment. In their
case the COFee will be reflected on the month when they get deactivated.
-
Energy Billing, is done
at the billing counter. Any Billing counter clerk [CCC] can login and start collecting the
payments. Generally
CC bill payments and miscellaneous payments are collected at the
counter. Each payment will be recorded with a unique receipt no. and the receipt
can be printed on the pre-printed receipt form. Every consumer has to make at
least one payment during a month to stay regular and LIVE. For consumers, current bills are not previously served as they are given the
SELF-READING option. They are supposed to produce the meter reading to the billing
counter and the clerk can enter them and produce the bill for viewing purpose.
After confirmation of the consumer on the bill amount, he can collect money and
generate the receipt for the current month bill. The Receipt also contains the Bill
atop. Once if the payment is made there is
no provision for modification or updation of the Bill. If any discrepancies
found after payment the adjustment can be made in the next month bill for the
consumer. Adjustment can be entered as a miscellaneous posting next month which
will be adjusted against the next month bill.
'Belated' consumers are those consumers who do not make the
payments regularly. If anyone consumer doesn't make the payment as stipulated
will have to pay a
BPSC of 2% on the
CC charges. Such consumers will be issued with a
BDN which include the BPSC.
CC charges for such consumers are arrived using the 'approximate
consumption method' [ACM]. In
ACM the consumption is calculated as the average of the previous
three months' consumption for such consumers. The bill is raised on this arrived
consumption. The consumer is liable to pay the bill amount. In case if he is
producing the meter reading next month he is
eligible for a reversal of the CC
charges levied previously. However this is done automatically and the clerk has
nothing to worry about it. If the Belated consumer is further delaying payment
beyond disconnection date he has to be 'Disconnected' by the
JE using his login.
JE will always get a list
of such 'Due for Disconnection' consumers at any point of time. If they are not
disconnected by JE, all of
them will get auto disconnected at the month-end and the same will be reported.
Disconnection here means temporary disconnection which can be reinstated when
the dues are paid. List of such 'Due for Reconnection' consumers also will be
available for JE all the
time. However Reconnection has to be forced by JE and will never be done automatically. If a
disconnected consumer continues to be so even after 6 months of non-payment[BLTD,DIS1,DIS2,DIS3,DIS4,DIS5] he
will be Deactivated [permanently disconnected] and de-listed from Active
consumer list. However outstanding bills if any against the consumer will
continue to be reflected till he is paying it.
Following are the status codes used in the application to
represent different consumer status':-
Satus Codes-Application Level -
General Connection |
Status |
Description |
Detail |
OSV
|
Online Appn. Saved
|
Online Application for Service Connection
SAVED Pending Submission
|
OSU
|
Online Appn. Updated
|
Online Application for Service Connection
MODIFIED Pending Submission
|
OSB
|
Online Appn. Submitted
|
Online Application for Service Connection
SUBMITTED
|
ORT
|
Online Appn. Returned
|
Online Application for Service Connection
RETURNED
|
ORJ
|
Online Appn. Rejected
|
Online Application for Service Connection
REJECTED
|
APN
|
New Application
|
New Application
|
ILS
|
Inspection Letter Served
|
Inspection Letter Served
|
SFS |
Submitted to AE for Sanction[Estimation] |
Submitted to AE for Sanction[Estimation] |
APR |
Application Rejected
|
Application Rejected
|
AES |
AE Sanctioned. |
AE Sanctioned. |
AER |
Redirected to JE by AE for Resubmission. |
Redirected to JE by AE for Resubmission. |
DNP
|
Demand Note Served
|
Demand Note Served
|
DNL |
Demand Note Lateral |
Demand Note Served-Lateral |
SDP
|
Security Deposit Collected
|
Security Deposit Collected
|
SCO
|
Service Connection Order Served
|
Service Connection Order Served
|
LIVE |
Active |
Active Consumer |
|
Status Codes-Application Level -
Temporary Connection |
Status |
Description |
Detail |
TOSV |
Online Appn.[T] Saved |
Online Application for Service
Connection [Temporary] SAVED Pending Submission |
TOSU |
Online Appn.[T] Updated |
Online Application for Service
Connection [Temporary] MODIFIED Pending Submission |
TOSB |
Online Appn.[T] Submitted |
Online Application for Service
Connection [Temporary] SUBMITTED |
TORT |
Online Appn.[T] Returned |
Online Application for Service
Connection [Temporary] RETURNED |
TORJ |
Online Appn.[T] Rejected |
Online Application for Service
Connection [Temporary] REJECTED |
AVP |
Advance-Pending[Temporary] |
Advance-Pending[Temporary] |
TAP |
Advance Paid[Temporary SC] |
Advance Paid-Order Awaited[Temporary SC] |
TCC |
SCO Issued-Execution Pending[Temporary SC] |
SCO Issued-Execution Pending[Temporary SC] |
NEW |
New Connection(Temporary) |
Active [New-Temporary] |
|
Status Codes-Consumer Level-General
Connection |
Status |
Description |
Detail |
LIVE |
Active |
Active Consumer |
BLTD
|
Belated |
Belated Consumer-Didn't pay last bill |
DIS1 |
Disconnected [Month-1] |
Temporarily Disconnected due to non-payment -First
Month |
DIS2 |
Disconnected [Month-2] |
Temporarily Disconnected due to non-payment -Second
Month |
DIS3 |
Disconnected [Month-3] |
Temporarily Disconnected due to non-payment -Third
Month |
DIS4 |
Disconnected [Month-4] |
Temporarily Disconnected due to non-payment -Fourth
Month |
DIS5 |
Disconnected [Month-5] |
Temporarily Disconnected due to non-payment -Fifth
Month |
PDNP |
Permanently Disconnected [Non-Payment-Unpaid] |
Permanently Disconnected due to non-payment
-Continues as UNPAID. No re-connection possible |
DEAA |
Deactivated [De-Listed] |
Deactivated and De-listed but no outstanding bill
against consumer. No re-connection possible |
PNR1 |
Paid but not Reconnected [Month-1] |
Temporarily Disconnected due to non-payment-First
Month -No outstanding Bill- Option for re-connection is open |
PNR2 |
Paid but not Reconnected [Month-2] |
Temporarily Disconnected due to non-payment-Second
Month -No outstanding Bill- Option for re-connection is open |
PNR3 |
Paid but not Reconnected [Month-3] |
Temporarily Disconnected due to non-payment-Third
Month -No outstanding Bill- Option for re-connection is open |
PNR4 |
Paid but not Reconnected [Month-4] |
Temporarily Disconnected due to non-payment-Fourth
Month -No outstanding Bill- Option for re-connection is open |
PNR5 |
Paid but not Reconnected [Month-5] |
Temporarily Disconnected due to non-payment-Fifth
Month -No outstanding Bill- Option for re-connection is open |
PDOR |
Permanently Disconnected [On Request-Unpaid] |
Permanently Disconnected on Consumer request by JE
-Continues as UNPAID. No re-connection possible |
DEAR |
Deactivated [De-Listed On Request] |
Deactivated and De-listed. No outstanding bill
against consumer. No re-connection possible |
STBL |
Disconncted[StopBill] |
StopBill - Disconnected- Payment Pending |
STBP |
Deactivated[StopBill] |
StopBill - Safe FuseOff- Reactivation Eligible. |
STSD |
Reactivated[StopBill] |
Safe FuseOff -Reacticated - SD Pending |
GVAC |
Online appn[GovtAccom] |
Online Application for Service Connection[GovtAccom] SUBMITTED |
BLOG |
Imported [With arrears] |
Imported Consumer from old Billing system who is
not 'Active' due to non-payment |
Status Codes-Consumer Level-Temporary Connection |
Status |
Description |
Detail |
NEW |
New Connection(Temporary)
|
Active [New-Temporary]
|
EXTN |
Extended[Temporary] |
Extended[Temporary] |
DISP |
Disconnected-Unpaid[Temporary] |
Disconnected-Unpaid[Temporary] |
DISC |
Disconnected-Paid[Temporary] |
Disconnected-Paid[Temporary] |
|
|
|
|
Satus Codes-WorkFlow -
General Connection |
Normal Connection Establishment |
|
|
Satus Codes-WorkFlow -
Temporary Connection |
Temporary Connection Establishment |
|
|
Satus Codes-WorkFlow -
Re-Connection |
Latarel Re-Connection Establishment |
Govt.Quarters Re-Connection Establishment |
|
|
Satus Codes-WorkFlow -
Monthly Billing |
Monthclose Procedure/Usual Billing |
|
|
-
Complaint Management, is
done at the Complaint Cell. Complaint cell is looked after by the 'Complaint
Cell Clerk'. BCC
records the complaints received over telephone. Pending Complaints awaiting
attention from Line staff will be listed on the same page itself. It can be
printed and a copy can be given to line staff for reference. Once if the
complaint staff come back from work and report the action taken to the complaint
cell clerk it must be recorded using rectification interface. A complaint can
have multiple action taken steps before total rectification. Daily Register will
give the list of complaints posted during a day. This can be printed and filed
for use of complaint register. Pendency reports can be viewed by senior
officers.
-
Workflow of Consumer Registration
[Regular Consumers]:
-
1st Step: Consumer application Online and
printing of the filled-in application by applicant from Consumer Portal (An application No. will be generate).
Status:OSB
-
2nd Step: Acceptance of Consumer application
recieed online:-
AE Login OR Entry of Handwritten Application submitted by applicant (Done
by JE. An application No. will be generated, JE has to write it down on
the ELD Form. Status:APN
-
3rd Step: Site Inspection Intimation
Letter:- JE Login (A SIL with SIL. No. is generated which can be sent over
to the Applicant. List of available applications for generating SIL will be
available for selection. Status:ILS )
-
4th Step: Submit Estimation to AE-> The JE
can enter the estimation details with regard to the service connection and
forward the application to AE with recommendation to Accept Or Reject.
Status:SFS
-
5th Step:Accord Sanction by AE->
AE can do three things on this application. ie. Accept, Reject or Return to JE
(for re-submission). Once sanction is accorded the Demand Note can be issued to
the applicant. Status:AES(sanctioned)/AER(returned to
JE)/APR(application rejected)
-
6th Step: Serve Demand Note : -
JE Login (This is the procedure next to SIL generation. List of applications
eligible for serving demand note will be available for selection and the JE can
either accept the application for generating Demand Note or reject it.
Status:DNS
-
7th Step: Payment of Security Deposit by
consumer:- BCC Login (List of applicants who are served with demand note
will be available for selection and their SD can be collected at counter
using 'Connection Charges & SD Collection'. Consumer No. will be generated for
consumers here. This no. should be conveyed to the consumer and mark it on the
Meter Card and Consumer premises as well) Status : SDP
-
8th Step: Service Connection Order: - AE
Login ( Service Connection Order must be generated by AE after the collection of
SD. The SCO must be printed and filed as well. Status : SCO)
-
9th Step: Service Connection Order
Execution: - JE Login (SCO of the AE is executed by the JE and his staff and the
Service connection is established and necessary meter parameters are fed at this
stage. At this stage the the SCO Order with the Report should be printed and
filed. Only after this step an applicant becomes a regular consumer of
Lakshadweep Electricity Department. Status :LIVE)
-
Workflow of Consumer Registration [Temporary
Consumers]:
-
1st Step: Online Service Connection Application & printing of
filled-in application by applicant from Consumer Portal.(An application No. will be
generated). Status:TOSB
-
2nd Step: Service Connection Applications>>New
Connection>>Temporary connection:- JE Login (An application No. will be
generated. OR acceptance of the online application submitted by applicant [AE]
Status:TAP
-
3rd Step: Service Connection Order: - AE Login ( Service
Connection Order must be generated by AE )
Status :AVP
-
4th Step: SCO Execution>>Temporary Connection:- JE Login. An advance
amount will be calculated and a slip will be generated to be handed over to the
consumer. Consumer should submit it to the counter for 'Advance Payment'
Status : TCC
-
5th Step: Payments>>Temporary Connection Advance Collection :-
BCC Login (Amount as per the list will be collected here. Consumer no will be
generated here only)
Status:NEW
-
Payment Window Explained
JavaScript must be enabled in your
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How do I enable JavaScript in my browser?
In order to view Google ads on a website, you will need to
have JavaScript enabled in your browser. To do so, please follow the
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Internet Explorer (6.0)
- Select 'Tools' from the top menu
- Choose 'Internet Options'
- Click on the 'Security' tab
- Click on 'Custom Level'
- Scroll down until you see section
label 'Scripting'
- Under 'Active Scripting', select
'Enable' and click OK
Netscape Navigator (4.8)
- Select 'Edit' from the top menu
- Choose 'Preferences'
- Choose 'Advanced'
- Choose 'Scripts & Plug-ins'
- Select the 'Enable JavaScript'
checkbox and click OK
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Bill Printing Precautions[Old Format]
A Paper specification should be created on the
computer where the printer meant for bill and receipt printing is connected
using the following way. Go to START>>Printers&Faxes>>File>>Server Properties
and create a form named --Bill Sheet 10"x6"--.
This paper should be selected
before printing Bills at any point of Time
Receipt Printing Precautions[Old Format]
A Paper specification should be created on the
computer where the printer meant for bill and receipt printing is connected
using the following way. Go to START>>Printers&Faxes>>File>>Server Properties
and create a form named --Receipt Sheet 10"x4"--.
This paper should select
before printing Receipts at any point of Time
- The OLD Receipt Format is as given Below
- The OLD Bill Format is as given Below
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