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LED e-Payment FAQ

04896-263709 [Consumer Care]

Q. What is e-Payment?
A. Electronic payments are payments that are made directly to payee from your bank accounts using security features over the Internet to process the transactions.E payment is a subset of an e-commerce transaction to include electronic payment for buying and selling goods or services offered through the Internet. Generally we think of electronic payments as referring to online transactions on the internet, there are actually many forms of electronic payments.
Q. When did LED start e-Payment Service to Consumers?
A. LED has opened the e-Payment Service to the public w.e.f 1st February 2015
Q. What all types of payment instruments are allowed.?
A. Credit Cards, Debit Cards and Internet banking of almost all banks are allowed.
Q. What is permissible duration of payment facility?
A. Every month the electricty charges of LED will be payable from 1st to 25th of the month.
Q. Does every consumer can pay the bill online?
A. Yes all the active consumers of LED can pay the bills online.
Q. How often we can pay the bill?
A. LED follow monthly billing. Every consumer can pay the bill a single time during a month. No second time payment allowed.
Q. When I make a payment am I making my latest month Bill?
A. Yes when you make a payment you are making the payment of your Latest(Current) month. And the consumption is calculated as the difference from your last payment.
Q. What if I don’t pay my bill during a month?
A. You becomes a defaulter and your Bill-cum-disconnection Notice[BcDN] including Belated Payment Sur-Charge[BPSC] will be served to you over SMS and over the portal. And subsequently your service connection will be Fuse-off w.e.f 20th of the following month, if you don’t pay before that.
Q. In that case what happens to my latest bill? Do I need to pay a second time for my latest bill?
A. No, you can make your payment only once during a month and when you try to pay the bill after Fuse-Off month you will be given the latest bill including your arrear bill [BcDN]. We follow monthly billing. If you don’t pay in any month, we prepare your average consumption Bill at month close, which will be adjusted when you pay next. At any given point you will have only one bill to pay. It will include all your arrears, if any.
Q. What if while I try paying my bill I loose my money and don’t get my receipt?
A. You need not to worry if your money is deducted. If that money comes to the LED account we will reconcile that. You need not to pay a second time further even if you didnt get your receipt. Your transaction will be reconciled in 3 days time. However if you have tried a second time again and lost further money on the bill, that amount also will be either refunded to you or will be adjusted as advance for future months.
Q. How do I know I paid successfully or not?
A. Once you pay your bill successfully and completeley you will get one sms from your bank followed by another from the LED. Also you will get the receipt on the portal as well as your e-mail. And lastly you may pick your bill/receipt online from within your LED portal Login.
Q. Does LED charge any additional amount for e-Payment?
A. LED as such is not taking any additional charges on your Bill. However the Payment Gateway incorporated by LED does charge a service charge upon your Bill. Hence you are charged in addition to your bill.
Q. Does Temporarty Connections also payable online?
A. Yes Temporary Connection Bills also are payable online.
Q. My meter is in ‘STUCK’ condition. I cannot input my Meter Reading. How do I pay?
A. Meter Stuck Consumers will be getting their bills only at the month-close. So at any given point you may have a pending bill to pay which was prepared during previous month-close.
Q. My meter got changed by LED recently. My new input reading is incomparable with the prior meter. Will it give an unreasonable bill to me?
A. During every Meter-change by LED, the customer will get an SMS to that effect. If that part is happened your bill will be perfectly alright with your new reading.
Q. I have paid my previous bill online. Can I pay my current bill through the counters and vice-versa?
A. Yes LED counters & Online facility serves you from the single source of data. These are two independent payment services extended to the consumers. You can make use of any at will.
Q. What is ‘Surprise-Check’ mentioned on portal?
A. ‘Surprise-Check’ is the LED collected reading from your meter occassionally. LED is following self-reading mechanism for billing. But we do surprise-visit your meter and take reading at random and incorporate this into the consumer profile.
Q. How does this surprise check affect my bill/payment?
A. Once a surprise-check is posted against one consumer, he will not be able to pay his bill by inputting a reading below the surprise-check.
Q. How often the surprise-checks are taken by LED?
A. We do take surprise-checks at random. A consumer has a chance of his reading being surprise-checked once in four months.
Q. What if my surprise reading taken by LED is wrongly recorded?
A. You can get it deactivated(Verified) by contacting the AE/JE of your sub-division.
Q. While making my online payment I see a Check Box with a question ‘You have tried the below listed unsuccessful transaction recently. Are you sure to try payment again?’. Whats it? What should I do here?
A. Its only an alert to tell you that recently as many e-payment trials as listed on that page were tried against your consumer no. Its just an information. You need to tick that checkbox to approve that information. Once you ‘Tick’ it you can proceed for payment.

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